Five safeguards

An evening in, with a limit already in place at 1red Casino

Once you turn 18, gambling stays a pastime; every 1red Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set your limit

1red Casino Ltd. (C-32826, Malta) holds licence MGA/B2C/954/2007 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

Player protection

What you gain from knowing the essentials

Settling in with a coffee, this is where the key protections sit in one short read.

Minimum age18+

LicenceMGA/B2C/954/2007

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Mid-session

Limits in place before play, not after a loss

Whenever a session starts to feel longer than planned, these are the switches already waiting for you.

Cap your deposits?

This caps what you can put into the account, so the money for tomorrow is decided before a card comes out. Switch it on whenever your spending needs a ceiling that holds.

The night the total crept up

A loss limit stops play once your set amount for a period is gone. Reach for it when you want a stopping point that does not depend on your mood at the table.

Session time reminders

A short reminder pops up while you play, so an hour does not quietly turn into three. Turn it on if you lose track of the clock once you are drawn in.

A firm break from play

Self-exclusion locks you out of your account for the period you choose, with no way back in early. Choose it when a break needs to be firm rather than hopeful.

Turn on reality checks

A reality check interrupts play to show how long you have been going and what has gone through the account. Set it if you want the plain facts mid-session.

A ceiling you choose

Put a limit in place in a few minutes

Here is the whole route from the account menu to a limit that is already working before you play.

Before and after logging in

Log in and open the settings area of your account, where the safer gambling options sit. Check you are in the right section before you carry on.

Deposit, loss or time

Pick the control that matches what you want to hold back: deposits, losses, or time in a session. Each one can be set on its own.

The length of the cap

Choose how long the cap should run and what level suits your budget. Read the summary line before you move on to the next screen.

Your limit is saved

Confirm the change and look for the message showing it is saved. From then on the limit stands guard while you play.

When play stops feeling like fun

Noticing these signs early matters more than fixing things later. Setting a limit or pausing play is a simple first step, and both live in your account.

If a few of these feel familiar, it is a fair moment to check your limits.

Playing longer than you told yourself you would
Chasing a loss with another deposit
Hiding your play from people close to you
Feeling restless on days you do not play
Spending money set aside for bills
Borrowing to keep playing
Struggling to stop once you start

Three places to call

Free help, no judgement, day or night

1red Casino points you to services that answer in New Zealand, at no cost.

Gambling Helpline Aotearoa

A free, confidential line for anyone worried about their own play or someone else's. It answers at any hour, and you can also free text between calls. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support, with 18 clinics nationwide, for players and relatives alike. The freephone and text lines run on weekdays, in business hours. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families: signs of harm, practical tips and a way to find support close to home. safergambling.org.nz

Choose the break that fits this moment

Hours away, then back. A pause is a break of hours or days that you switch on in your account. Your access rests for as long as you chose, and games stay closed while it runs.

Longer rest, firmer stop. Self-exclusion closes your play for months, and this market asks operators to hold it for up to two years. Start it in your account; it cannot be undone early, so treat it as a decision made once.

Set your exclusion in the account. There is no national self-exclusion register in this market, so your account is where you exclude yourself. Set it there, and the helpline can help you take the next step if you want more support.

When a relative is gambling too much

Gain a verified adult account. From the first minute of sign-up, only people aged 18 or over may open an account. Photo identity is confirmed before any withdrawal leaves the account, so an underage player cannot cash out.

Blocking tools on shared devices. By the time a family shares a tablet or laptop, a blocking tool installed on that device can shut gambling sites before anyone reaches them. Choose one that covers every browser and the phone's own data connection.

Gain a plan for the conversation. On the evening a relative's play starts to worry you, speak plainly about what you noticed rather than about their character. The Gambling Helpline Aotearoa takes calls from family members on 0800 654 655, around the clock and free.

Limits and time-outs

Limits, pauses and exclusions

You will have straight answers on limits and exclusions before you set anything in your account.

Can I end a self-exclusion early once it starts?+

No. A self-exclusion runs for the whole period you chose when you set it, and it cannot be lifted before that period ends. Decide on the length with care, because the break is meant to hold even on a difficult day.

Does self-exclusion here stop me playing at other casinos?+

Only at 1red Casino. New Zealand has no national self-exclusion register, so a break taken here is set inside your casino account and covers this brand alone. Any other operator would need a separate arrangement with you.

Where do I change a deposit limit after I set it?+

In the same section of your account where you first set it. Open your account settings, find the responsible gambling area and adjust the figure there; the new amount then applies to your play from that point.

Can I call the gambling helpline about a relative's play?+

Yes. The Gambling Helpline Aotearoa on 0800 654 655 advises relatives, partners and friends as well as players, and the line is free and open around the clock. Problem Gambling Foundation counsellors also see family members.

Why do I have to prove I am 18 before playing?+

Because gambling is for adults only, and 1red Casino verifies identity before the account goes live. Documents are checked so no one under 18 can hold an account, and confirmation is also needed before a withdrawal is paid.