Answer first, wait never

Need a hand at 1red Casino? Start here

Reach 1red Casino support on live chat, e-mail or phone, available around the clock, with replies typically in minutes rather than days.

Talk to support Licensed under MGA/B2C/954/2007. Withdrawals up to NZ$98,000. 18+ only.

Paid out this week

142,800 NZ$

1,807 Players at the tables now

1red Casino Ltd. (C-32826, Malta) holds licence MGA/B2C/954/2007 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

NZ$46M is processed weekly and NZ$60M monthly. With a minimum deposit of NZ$9 and withdrawals up to NZ$98,000, the cashier is built around your pace, not ours.

Every session and transaction is secured by 128-bit SSL. Games are independently audited by GLI, BMM Testlabs, and eCOGRA, with dispute resolution through iTech Labs.

Independently tested. Publicly accountable.

Which channel suits your question?

Use this when the question is urgent or you simply want a person rather than a page of text.

Live chat desk

Chat suits quick questions about deposits, bonuses or a game that will not load; an agent typically replies within 2 minutes, day or night.

Start chat

E-mail support desk

Send details of anything that needs a paper trail, such as account changes, to [email protected]; a reply typically arrives within 6 hours.

Write to us

Call rather than type

Ring +64 9 297 8612 (NZST) when you would rather speak aloud about a payment or login problem; calls are typically picked up within 2 minutes.

Call us

1red Casino for New Zealand

New Zealand support, in plain English

This block answers the worry that offshore support keeps odd hours or cannot understand a New Zealand player.

Reach us

New Zealand phone+64 9 297 8612

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/954/2007

Help first

Gambling helpProblem Gambling Foundation of New Zealand

Free, Confidential Help Off-Site

Gambling harm does not stay inside an account, so 1red Casino lists New Zealand groups that work outside the casino. Each one is independent, free to use and separate from this operator and its regulator in Malta.

Problem Gambling Foundation of New Zealand. Counselling, budgeting advice and family support for anyone worried about their own play or someone else's.

Gambling Helpline New Zealand. A confidential phone line for punters who want to talk through a habit before it grows.

Multi-Venue Exclusion Programme. A shared exclusion list that bars a player from participating venues across a region.

Your question has one desk

Send your question to the right desk

Use this before you write, so your e-mail lands on the desk that can act on it first time.

Your account

General support[email protected]

Verification documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy requests[email protected]

Business and partnerships[email protected]

The 1red Casino operator

You are about to deposit real money

Here is the company, address and licence behind the account you are about to open.

Company

Legal name1red Casino Ltd.

Company numberC-32826 (Malta)

Registered addressTower Road, St Julian's

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/954/2007

Written contact

E-mail[email protected]

Five Answers

Read This First, Then Message Us

Short answers on hours, data, escalation and licensing, written the way this casino handles each one.

trustIs support there at night and on weekends?+

A person answers every hour of every day, including weekends and public holidays. New Zealand players reach a real agent at two in the morning as easily as at midday, measured on NZST.

trustDo I need to ask for my data to be copied or removed?+

One request to [email protected] is enough to ask for a copy of your records or their deletion. Verification of who you are may be needed first, and some retention duties under Maltese licensing can limit what is erased.

trustWhat happens when the answer I get is not good enough?+

Send the whole thread to [email protected] and a senior agent reviews what happened. If the reply still misses the mark, you may escalate the matter to the Malta Gaming Authority as 1red Casino's licensing body.

trustWhat if my verification is taking longer than expected?+

Checks usually close within eight hours once proof of identity, proof of address and payment method confirmation are in. Clear, current documents keep it near that mark instead of stretching over days.

trustWhen did 1red Casino get its licence and from whom?+

This operator holds Malta Gaming Authority licence MGA/B2C/954/2007, granted in 2007 and still in force. The licence number sits on every page footer, so you can check it against the regulator's own register.

Response clock

1red Casino answers at any hour

The worry about sitting in silence is settled by the reply times listed below.

Live chat

Chat opening hoursAvailable around the clock

Chat first replytwo minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply timesix hours

Phone

Phone number+64 9 297 8612

Phone waittwo minutes

Independently tested. Publicly accountable.

Steps when a reply falls short

Calm, recorded steps keep a complaint moving from our desk to the Malta Gaming Authority.

1red Casino case reference

The [email protected] inbox takes your account e-mail, the date, and what went wrong. From there the desk logs the case and returns a reference number.

Same-thread follow-up

Most replies arrive within six hours and answer each point you raised. If the outcome still feels unfair, say so in the same thread.

A fresh pair of eyes

Ask the same desk for a manager review and quote the reference number. A second person then reads the whole thread and replies in writing.

Independent review of the file

If that review leaves the matter open, send the file to the Malta Gaming Authority. Keep the reference number, and include the replies from both steps.

Papers and numbers within reach

Keep each of the following within reach before you open a chat or write an e-mail.

Your account e-mail address, never your password
A payment method confirmation
Proof of identity, such as a passport
Proof of address dated within three months
The reference number of an earlier reply