At Your First Withdrawal

Send Us Your Proof and Get Verified at 1red Casino

Our licence requires this identity check to stop money laundering and underage play, and it usually takes up to 8 hours.

Start My Verification

1red Casino Ltd. (C-32826, Malta) holds licence MGA/B2C/954/2007 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

A Clean Payout

Check Who Runs Your Verification

St Julian's staff run every check, keeping our paperwork as clear as our bonus terms.

Who checks

1red Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/954/2007

How long

8 hours

When mandatory

Before your first withdrawal

Where to ask

[email protected]

Minimum age

18+

Fewer Send-Backs

Get Through It in One Pass

This is the order that keeps your documents from bouncing back for a second look.

Where Do I Find It?

Open your account profile and find the verification section, which sits beside your deposit and withdrawal options. Note which of the three documents still shows as pending.

Is the Text Readable?

Pick your proof of identity from your camera roll and check that all four corners and the photo page text are readable. Glare from a phone flash is the most common reason we ask again.

Use the Same Card

Upload the confirmation for the card or wallet you actually used, since a statement from a different account will not match our records.

While the Review Runs

Wait up to 8 hours for the review to finish, then look for our email in your inbox and spam folder before you queue a payout.

Read the Rows

Rounded Corners, Clear Print

After this table you will know which paper answers which question, and which details we look at first.

Proof of identity

ConfirmsWho you are

Must showPhoto, full name, expiry date, all corners

Proof of address

ConfirmsWhere you live

Must showYour name, full address, recent issue date

Payment method confirmation

ConfirmsThe account is yours

Must showName matching yours, last four digits

Why a Document Comes Back and the Fix

Get a Fresh Address Paper. An address paper older than the accepted window gets refused, because the date no longer shows where you live now. Order a fresh bank statement today Grab a recent utility bill

Line Your Details Up First. Details that clash with your account details get refused, because the checker cannot tie the paper to the person who registered. Recheck your spelling in the profile Send papers with the same full name

Shoot the Real Paper Instead. A screenshot instead of a real photo gets refused, because the checker needs the whole document edge to edge. Photograph the paper on a flat surface Keep all four corners in frame

Routine Paperwork, Not an Accusation

Hold a Malta Gaming Authority licence, and you inherit duties that come with it. Licence MGA/B2C/954/2007 obliges 1red Casino to know where a player's money originates, so an AML check is standard paperwork for every account. Treat it as routine, not as a suggestion that you did anything wrong.

Depending on your situation, the verification team may ask for any of these.

Recent bank statements showing income
Payslips from your employer
A recent tax or income summary
Proof of a property sale or inheritance
Evidence of savings or investments held

Know before you're asked

Four Moments the Check Starts

Scan this before your first cashout so the request never catches you short.

Clear path to your first payout

Cashing out triggers the full check, so send proof of identity, proof of address and payment method confirmation to [email protected].

Eighteen Checked, Play Starts

Confirming you are 18+ comes before play, so a photo of your ID settles it and closes the account to anyone under legal_age.

Deposit Limit Increase Review

Raising a deposit limit asks for a fresh funds check, so higher spending is matched to a clear picture of what you earn.

New Wallet, New Confirmation

Adding a card or wallet asks for confirmation of that payment method, so the checker can see the account is genuinely yours.

Mid-Review Questions

What Do Players Ask About the Check?

Straight answers, in the same practical tone our team uses on live chat.

Will I have to send my documents all over again later?+

Usually no. Once our team accepts your identity, address and payment proof, that file stays on record for your account. Fresher copies get requested only when a document has passed its date or when your details no longer match what we hold.

Are my documents safe when I send them through the site?+

Yes. Everything travels over 128-bit SSL encryption and is opened only by staff handling your check. Send nothing by ordinary email, because that route sits outside the secure upload area.

Why is the casino asking me about where my funds come from?+

This is a routine duty that comes with our Malta Gaming Authority licence, not a suspicion aimed at you. Each casino holding MGA/B2C/954/2007 must show that player money is legitimate, so a short explanation of earnings or savings is normal.

What happens if one of my documents gets refused?+

Read the note attached to the refusal, since it names the exact flaw such as glare, a cropped corner or an unreadable expiry date. Take a fresh copy in better light, then send it back through the same upload area.

My name has changed since my ID was issued — how does that work?+

Send the ID you hold now along with the paperwork that links the two names, such as a marriage certificate or a deed poll. Our team then matches your account to your current legal name before any payout.

By when do I need to be verified at the latest?+

Before your first withdrawal leaves the account is the deadline our licence sets. Ask us to start earlier if you prefer, because the check can also be requested at registration or when you make your first deposit.

Can I upload my passport photos from my phone?+

Yes, a modern phone camera copes well with all three document types. Lay the paper on a flat, well-lit surface, fill the frame, and keep your fingers out of the shot.